Delivery

Our shipping and payment policy guarantees you exceptional online and in-store shopping experience and hold ourselves accountable to provide affordable quality makeup, skincare, hair care and fragrances. Face and Figure Beauty Shop assures you that all due precautions are taken to ensure your package is delivered to you intact and in a timely manner by our shipping and delivery partners. Order and have peace as we deal.

We offer 4 delivery options:-

  • Delivery within Nairobi – 3-24 hours – available M-PESA on delivery – KSh.200
  • Delivery outside Nairobi – up to 36 hours – Pre-paid orders – KSh.300
  • Pick-up from our office located at Peodesy Plaza, Katani Road, Syokimau, Nairobi – FREE
  • Delivery is FREE for orders above KSh. 3000 only in Nairobi!

Returns

If you are not completely satisfied with your purchase, Face and Figure Beauty Solutions will gladly accept returns for products within 5 days from delivery date as long as our terms and conditions are met.

Payment

We offer 4 Main payment options:-

  • M-PESA on Delivery – For Orders From Within Nairobi
  • Pre-paid M-PESA – For Orders From Outside Nairobi
  • Major Credit & Debit Cards – Available For In-store Shopping
  • Face and Figure Beauty Solutions M-PESA Till Number 618778 (Buy Goods)

The Management may approve cash payments in certain cases. Please make sure you have enough money on your M-PESA if performing online purchase.

Cancellation of Orders

We have a full refund policy for orders cancelled 6 hours in advance. Our processing and shipping process takes about 6 hours. Any orders after this period have been delivered to the sorting center cant be retrieved until final destination.

Kindly get in touch as soon as possible for any order cancellations or variations.